FAQs
How far in advance can I reserve a bouncer or slide? How much lead time do you need?
As the saying goes, “the early bird gets the worm.” The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
Do you require a deposit? When is the payment due?
No deposit is required. We will take down your information at the time of reservation. We simply & kindly ask that if you decide to cancel your reservation, please let us know as soon as possible prior to your event so that we might rent the unit out to another party. Payment in full is due upon delivery. A charge of $50 will be assessed for returned checks.
Do you deliver & setup?
Yes! We deliver and set-up ALL of our rentals. We setup at least 1/2 hr prior to your party. Setup takes approximately 30 minutes. At this time, we inspect the unit for cleanliness and safety. When your party is over, we come back to take the unit down. This service is included in the rental cost.
Is there a delivery charge?
Delivery is FREE within the cities of:
- Daytona Beach
- Daytona Beach Shores
- East Bunnell
- Flagler Beach
- Holly Hill
- New Smyrna Beach
- Palm Coast
- Ponce Inlet
- Port Orange
- Ormond Beach
- Ormond by the Sea
- South Daytona
- Lake Helen
- DeLeon Springs
- Deland
- Deltona
- Edgewater
- Orange City
There is a $25 charge for the following cities:
- East Palatka
- West Bunnell
- St Augustine
- Sanford
Please contact us for deliveries to other cities
Can I pick the unit up?
Sorry, for the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit.
What should we do to get ready for our moonwalk rental?
The first thing I like to tell people is, "measure." Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means, plug something in and test it. We need electricity within 100 feet minimum. The second thing is, mow your lawn the day before, not the same day or the morning. It will help keep the moonwalk clean for your kids' enjoyment. Also, please make sure that your yard area is clean, and free of debris...especially "doggie debris", sticks, and rocks. Remember, animals are not allowed in the moonwalk, so please put them up during your party. Please turn off your sprinkler system before we arrive and for the duration of your party. Our Bounce Houses, Combo Units, and Obstacle Course are not made to be used wet. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What type of surface can the bouncer be setup on?
We can set up on most surfaces as long as it is level. Grass is best however will setup on concrete or asphalt with advance notice. Make sure there are no underground irrigation pipes and/or buried telephone cables or electric lines close to the perimeter of the bounce site. Please do not run sprinklers or mow lawn the same day in the setup area.
Can inflatables be setup indoors?
Indoor setup is just as quick and easy as outdoor setup. The units are inflated by cold air and there is no exhaust. The only consideration is that the height of the unit be less than the height of the ceiling. A gymnasium, auditorium, or any other large building would typically offer more than enough room.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
Serving your needs is Bounce Party Rentals first priority. Although a rental is normally 4 hours, we are flexible. If you would like to reserve a Jumper for an extended length of time we will be more than happy to accommodate you on a pro-rated basis provided we can work it around our other reservations. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.
Can we keep the moonwalk overnight?
If you are having a night party you may be able to keep your moonwalk rental overnight if the unit will be in a secure location to avoid damage. Weekend rentals are available from Friday night until Sunday afternoon or weekday Monday thru Friday. Additional charges will apply. Please call our office to discuss any delivery schedule issues.
How many kids can be in the Jumper at one time?
As a rough average, there can be six to seven kids jumping together but it really depends on the size of the children. What keeps the moonwalk the safest is to separate big kids from little kids.
Are your units safe?
Yes! Your child's safety is our number one concern. We chose our units because of their safety features. They are constructed of industry standard vinyl, fire retardant, and include an inflated safety ramp/step. Each unit is equipped with blowback valves on our blowers, and has emergency exits. We tie down the units using the appropriate stakes (18 inch) and/or Sandbags. Remember, ADULT SUPERVISION IS A MUST!
This will insure that a few simple rules are followed and everyone has a FUN & SAFE time! There should be no problems as long as you adhere to the safety and operating instructions.
What Is your policy on rain & other hazardous weather?
For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or higher), or other weather related issues. No payment would be required. If the weather is questionable (i.e.: it's cloudy and rain is a possibility) at the time of your party, we can still setup if you choose but NO REFUND will be given if the weather turns. Once we set-up, payment is expected.
Is there a cleaning charge?
No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 to $200 will be required.